Returns & Refunds
Returns & Refunds
We want you to feel confident when shopping with BYMA.
This policy explains how returns, damaged products and refunds are handled.
14-Day Return Period
BYMA voluntarily offers eligible customers a 14-day return period.
You must contact us within 14 days of receiving your order if you wish to request an eligible return.
This voluntary return policy does not limit any mandatory consumer rights that may apply to you.
Customers in countries with mandatory statutory withdrawal or return rights retain those rights.
How to Request a Return
Before sending any product back, contact:
support@bymashop.com
Please provide:
- your order number;
- the product you wish to return;
- your return request;
- photographs where relevant.
We will review your request and provide the appropriate return instructions.
Important – Do Not Return Items Without Instructions
Please do not automatically return products to the address printed on the original parcel.
BYMA works with different international fulfilment locations, and the original shipping address may not be authorised to receive returns.
The correct return destination may depend on the product, fulfilment location and reason for the return.
Please wait until BYMA has provided your return instructions before sending the product.
Condition of Returned Products
For voluntary change-of-mind returns, products should generally be returned:
- unused, except for inspection reasonably necessary to assess the product;
- with all supplied components and accessories;
- in their original condition as far as reasonably possible;
- with original packaging where reasonably available.
Mandatory statutory consumer rights remain unaffected.
Return Shipping Costs
For voluntary change-of-mind returns, the customer is generally responsible for the direct cost of return shipping where permitted by applicable law.
Where mandatory consumer legislation provides otherwise, those statutory rules apply.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or you receive the wrong product, please contact us as soon as reasonably possible at:
support@bymashop.com
Include:
- your order number;
- a description of the problem;
- photographs or video where reasonably possible.
We will assess the issue and provide an appropriate solution in accordance with applicable law.
Depending on the circumstances, this may include replacement, repair, price reduction or refund.
Non-Returnable Products
Certain products may be excluded from voluntary or statutory change-of-mind returns where permitted by applicable law.
These may include:
- personalised or custom-made products;
- products manufactured according to customer specifications;
- certain sealed hygiene or health-protection products once the seal has been removed;
- goods that deteriorate or expire rapidly;
- other goods legally exempt from return rights.
A beauty, wellness or personal-care product is not automatically excluded simply because it belongs to one of these categories.
Refunds
Once an eligible return has been received and approved, your refund will be processed using your original payment method unless otherwise agreed.
Your bank or payment provider may require additional time before the refund appears in your account.
Mandatory statutory refund periods remain unaffected.
Shipping Costs
Where a customer exercises a mandatory statutory withdrawal right, original standard delivery costs will be refunded where required by applicable law.
Additional costs resulting from the customer’s choice of a more expensive shipping method do not have to be refunded where applicable law permits this.
Exchanges
If you need a different product, size or variant, please contact us.
Availability cannot be guaranteed.
EU Customers
Where mandatory European consumer law applies to your purchase, eligible consumers may have a statutory 14-day right of withdrawal from distance contracts.
Nothing in this policy is intended to restrict those mandatory rights.
Swiss Customers
Swiss law does not generally provide an automatic statutory right to return an ordinary online purchase simply because a customer changes their mind.
The 14-day change-of-mind return period described above is therefore a voluntary BYMA policy for eligible purchases.
Contact
For returns and refunds:
support@bymashop.com
Please include your order number in your message.
BYMA
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