Frequently Asked Questions

Find answers to the most common questions about shopping with BYMA.

Orders

How do I know if my order was successful?

Once your order has been placed successfully, you will receive an order confirmation by email.

Please check your spam or junk folder if you cannot find the confirmation.

If you still haven’t received it, contact us at support@bymashop.com.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will do our best to make changes before your order enters processing or has been shipped. Once fulfilment has started, changes or cancellations may no longer be possible.

Any mandatory cancellation or withdrawal rights applicable to you remain unaffected.

I entered the wrong shipping address. What should I do?

Contact support@bymashop.com as soon as possible and provide your order number and the correct address.

If your order has not yet been dispatched, we will make reasonable efforts to update it.

Once an order has been shipped, an address change may no longer be possible.

Shipping & Delivery

How long does delivery take?

Estimated delivery time for most destinations is approximately 10–14 business days.

For deliveries to the United States, delivery may take up to approximately 20 business days.

Processing time and exceptional delays caused by customs, carriers or other circumstances may affect delivery times.

Where do you ship from?

BYMA works with international suppliers, fulfilment partners and logistics providers.

Depending on the product and destination, your order may be shipped from different fulfilment locations.

Will my order arrive in one package?

Not necessarily.

If you order multiple products, they may be fulfilled from different locations and therefore arrive in separate packages.

Can I track my order?

Yes. Where tracking is available, you will receive tracking information after your order has been shipped.

You can also visit our Track Order page.

Please allow some time after dispatch for tracking information to become active.I 

Returns & Refunds

Can I return my order?

BYMA offers eligible customers a 14-day return period, subject to our Returns & Refunds Policy.

Customers who are protected by mandatory consumer legislation may have additional statutory rights.

Where should I send my return?

Please do not send your order back to the address printed on the parcel.

Contact support@bymashop.com before returning an item.

We will provide you with the appropriate return instructions and return destination for your order.

Who pays for return shipping?

For eligible change-of-mind returns, customers are generally responsible for direct return shipping costs where permitted by applicable law.

If you received a damaged, defective or incorrect product, please contact us first. Your statutory rights remain unaffected.

When will I receive my refund?

Once your return has been received and approved, the applicable refund will be issued to your original payment method unless otherwise agreed.

Your bank or payment provider may require additional time to display the refund.

Mandatory statutory refund periods remain unaffected.

Products

My item arrived damaged or defective. What should I do?

Please contact support@bymashop.com and include:

• your order number;
• a short description of the issue;
• photos or video of the product where reasonably possible.

We will review the issue and provide the appropriate solution.

The product looks slightly different from the picture. Is that normal?

Minor variations in colour, packaging or appearance may occur because of lighting, screen settings or manufacturing batches.

If the product you receive materially differs from what you ordered, please contact us.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your country.

Is my payment secure?

Payments are processed through the payment providers available through our Shopify checkout.

BYMA does not require customers to send payment card information by email.

Contact

Still need help?

Customer Support:
support@bymashop.com

General Enquiries:
info@bymashop.com

Please include your order number when contacting us about an existing order.

BYMA
Smart Products. Simply Better.