Shipping & Delivery

At BYMA, we work with international fulfilment and logistics partners to deliver our products directly to our customers.

Estimated Delivery Times

Estimated delivery time for most destinations is approximately:

10–14 business days

For orders shipped to the United States, delivery may take up to approximately:

20 business days

These timeframes are estimates unless a binding delivery date is expressly stated for a particular product or order.

Order Processing

Orders require processing before shipment.

Processing times may vary depending on product availability, fulfilment location, destination, weekends, public holidays and order volume.

Once your order has been dispatched, you will receive shipping information by email where available.

International Fulfilment

BYMA works with external suppliers, fulfilment partners and logistics providers.

Depending on the product and delivery destination, your order may therefore be dispatched directly from an international fulfilment location.

Regardless of which fulfilment partner dispatches your order, BYMA remains your contractual seller and point of contact.

For questions concerning your order, please contact BYMA rather than the fulfilment provider.

Multiple Packages

If your order contains multiple products, they may be fulfilled from different locations.

This means your order may arrive in separate packages and on different days.

You will not be charged additional shipping costs solely because we divide an order into multiple shipments unless such costs were clearly disclosed before purchase.

Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please note that tracking information may take some time to become active after shipment.

You can also use our Track Order page to check your shipment.

Delivery Delays

Occasionally, deliveries may take longer than estimated due to circumstances such as:

customs processing;
carrier delays;
severe weather;
public holidays;
unusually high shipping volumes;
governmental restrictions;
other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at support@bymashop.com.

Incorrect Shipping Addresses

Customers are responsible for checking their delivery information before completing an order.

If you notice an error after placing your order, contact us immediately at:

support@bymashop.com

We will make reasonable efforts to correct the address before dispatch.

Once an order has entered fulfilment or has been shipped, changes may no longer be possible.

Customs, Duties & Import Taxes

International orders may be subject to customs procedures, import duties, taxes or other governmental charges depending on the destination and shipping method.

Where these charges are not collected by BYMA during checkout or prepaid as part of the shipment, they may be charged directly to the recipient by the relevant authority or carrier.

Failed Deliveries

If a parcel cannot be delivered and is returned to the fulfilment provider or another return facility, please contact us.

We will review the circumstances and provide further instructions.

Need Help?

For shipping-related questions, contact:

support@bymashop.com

Please include your order number so we can assist you more efficiently.

BYMA
Smart Products. Simply Better.

Shipping & Delivery